1. Introduction

DivyaSoft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website divyasoft.com and use our services.

This policy complies with the General Data Protection Regulation (GDPR) for users in the European Economic Area and the Electronic Transactions Act, 2063 (2008) of Nepal.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

Fill out contact forms or request quotes
Subscribe to our newsletter
Create an account or use our services
Communicate with us via email or other channels

This information may include:

Name and contact information (email, phone number)
Company name and job title
Project requirements and preferences
Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address and browser type
Device information and operating system
Pages visited and time spent on pages
Referring website and search terms
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Process and fulfill service requests
Send newsletters and marketing communications (with your consent)
Improve our website and services
Analyze usage patterns and optimize user experience
Comply with legal obligations
Prevent fraud and enhance security

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on:

Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., newsletter subscriptions)
Contract: Processing is necessary for a contract we have with you or to take steps at your request before entering into a contract
Legal obligation: Processing is necessary for us to comply with the law
Legitimate interests: Processing is necessary for our legitimate interests (e.g., improving our services) and does not override your rights

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers: Third-party vendors who help us operate our website and provide services (e.g., email service providers, analytics tools)
Legal requirements: When required by law or to protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. International Data Transfers

Your information may be transferred to and processed in countries other than Nepal. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions by relevant authorities
Other legally approved transfer mechanisms

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data ("right to be forgotten")
Restriction: Request restriction of processing in certain circumstances
Data portability: Receive your data in a structured, commonly used format
Object: Object to processing based on legitimate interests
Withdraw consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at privacy@divyasoft.com

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Types of cookies we use:

Essential cookies: Necessary for the website to function
Analytics cookies: Help us understand how visitors use our website
Marketing cookies: Used to deliver relevant advertisements

10. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

DivyaSoft

Email: privacy@divyasoft.com

Address: Kathmandu, Nepal

14. Supervisory Authority

If you are located in the European Economic Area, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law.